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Shipping & Returns

Shipping & Returns

- The customer is responsible for providing comprehensive and effective delivery address.
- Usually we will as shipping method, UPS or DHL, but not absolute. We need your signature upon delivery to you. If the package is not delivered to your home, go to pick up at the post office (bring your valid ID).
- We have paid 12 to 36 hours to prepare your order after the order soon successfully. As if the command is sent, usually takes 4-7 working days to get there, be patient and contact us for any help.
- You will receive an email with the tracking number and tracking links.
- Check your e-mail box several times, we will send you e-mails about the order, if necessary
- The transmission is free, unless otherwise specified.
- Never accept COD (cash on delivery).
- Any questions, please email us in time.


Results
- Question: What is the return policy?
- Answer: if return, please first contact our customer service, we will provide you a return address. We only accept return in the following cases: we send you the right size / wrong / damaged goods color. Products must be returned with all original packaging (full tag, or have). Take more care of the follow - up statement, because we are not responsible for the loss during the return. Once we receive your return, please let us two days to deal with it.As soon as the payment is completed, we will have to you by e-mail, the cost of the return shipping fees by yourself.
- Problem: return, can I pay the shipping?
- Answer: Yes, you have to pay. In addition, we recommend that you have more time for their return or insurance to take.
- Problem: you do not accept refund?
- Answer: Some products may not be returned: packaging or damaged / lang / damaged products used by you / yourself lost product label.
- Problem: If I order, I need to pay custom duties?
- Under normal circumstances you do not need to pay customs duties, but not absolute; We offer a delivery service door to door.
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